Track 2

An Experience in Project Management

Wednesday, February 19, 2003
2:45 p.m. - 3:45 p.m. SESS02

Rebecca L. King, Associate Vice President for Information Technology, Baylor University

In late 2000, Baylor University named its first CIO, who inherited a technology organization of over 100 staff. While much work was being accomplished, there was no formal project management methodology or tool in use. In order to communicate the status of projects and to understand available resources, the new CIO determined that use of project management software was desirable. This required not only installation and training, but also a fundamental change in mindset throughout the organization. This presentation will highlight Baylor's experiences involved with the implementation of this software.

Educational Technology: Coming of Age in the Recession

Friday, February 21, 2003
8:30 a.m. - 9:30 a.m. SESS30

Shisha van Horn, Manager, Educational Technology Services, Rice University

As educational technology (ET) hits the mainstream, economic hard times are forcing most campuses to make tough decisions about budgets and priorities. IT leaders are faced with geriatric first-generation classrooms and an ever-increasing demand as ET moves from novelty to necessity. How do you ask for more when there is less?

Iceberg, Right Ahead: Managing Web Site Growth

Thursday, February 20, 2003
3:15 p.m. - 4:15 p.m. SESS26

Brian Wold, Web Coordinator, Loyola Marymount University

Most Web site visitors see only a fraction of the site—the tip of the iceberg of hundreds, thousands, or even millions of pages you must manage. Your site continues to grow, but the existing pages need maintaining. Learn effective strategies for site management that will keep your site from sinking.

Postconference Resource

ITeam: Building Customer-Focused IT Support

Thursday, February 20, 2003
8:30 a.m. - 9:30 a.m. SESS10

Jenifer Jarriel, VP for Information Technology & CIO, Baylor College of Medicine

A key aspect of successful information technology projects and support is customer service. Implementing an effective customer service program in a university setting is particularly challenging. The Baylor College of Medicine (BCM) information technology program management team continues to evolve its customer service program, ITeam. ITeam is an in-house IT-developed program that includes a mission statement, goal setting, training, interaction, and input from all BCM IT professionals.

Postconference Resource

Learning about Your IT Community via Online Surveys

Thursday, February 20, 2003
11:15 a.m. - 12:15 p.m. SESS18

Thomas Bohman, Manager, Research Consulting, University of Texas at Austin

Shanna E. Smith, Manager Computing Services, University of Texas at Austin

In recent years, online surveys have become a cost-efficient way to learn about campus users, their needs, and their satisfaction with campus IT services. This presentation will discuss best practices for campus surveys in general and online surveys in particular. In addition, we will present a case study of a successful online survey of IT usage and satisfaction at the University of Texas at Austin, including the primary survey results.

Postconference Resource

New Problems, New Thinking: How to Make a Difference at the National Level

Thursday, February 20, 2003
9:45 a.m. - 10:45 a.m. SESS14

Wendy Wigen, Government Relations Officer, EDUCAUSE

Budget cuts, increasing costs, ISP liability… how can policy at the national level affect what you deal with everyday? This presentation will focus on the federal role in information technology policy, why you should care about it, and how you can contribute to "solutions to problems that arise".

Product Management versus Project Management: "Focus is the Substitute for Time"

Thursday, February 20, 2003
1:45 p.m. - 2:45 p.m. SESS22

David W. Monson, Product Portfolio Manager, Teaching & Learning, Brigham Young University

Feeling overwhelmed by managing projects inside an IT office arises from trying to cram too much into the project management process. This presentation demonstrates the practical advantage of separating the work of IT into focused areas. The integrated process maps have been validated worldwide.